How are items packaged?

All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

What are the delivery charges and Payment?

Shipping charges of USD $6.60 will be charged on orders below USD $66.01 and if the cost of courier/shipping is more than USD $6.60, then we can demand more money from you. <Pay Now>

Flat Shipping charges of USD $6.60 will be charged on orders above USD $66.13.

(We suggest that you shop at least USD $66.13 to avoid high shipping costs.)

If you make a purchase of USD $118.92 or more from our website then we offer FREE Shipping.

The shipping charges are dependent on destination country and the weight of the shipment.

Any import/custom duties or local duties levied at destination would be borne by the recipient of the shipment.

The actual amount charged on your account / card might differ than what is shown at the time of transaction due to difference in exchange rate applied by us and your card issuing company / payment gateway and surcharges applied by these.

What is the estimated delivery time?

The estimated time of delivery is within 15-45 working days for all international orders. All international orders get shipped within 1-5 working days from our or Seller’s warehouse. If the products are not shipped within 5 working days, please check your order details and email (Inbox and Spam). Because we will issue you a notification that you will have to give respond and till you do not respond, we will hold your order and will not issue refunds without your permission.

Once the shipment is handed over to shipping company, no modification can be made to the order. Any change in delivery address or specific delivery instructions would be accepted only if Courier Company is able to entertain these.

If for some reason there is a delay in delivery of the goods and you want a refund, then contact us directly, if you contact your credit, debit card or bank for refund then it is like giving rise to a dispute, After which there can be a huge delay in refund, to which you will be fully responsible.

How will the delivery be done?

We process all deliveries through reputed courier companies like DHL, Fedex….

If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

If you want to cancel your order before sending the order and offer refund, then you will be charged a fixed processing fee which will vary according to your cards.

Order cannot be canceled after courier or shipping order is booked.

After the goods are delivered, there is a problem or defect in the goods and if you want a refund in return, then the goods will have to be returned to us first and as soon as we receive the goods, within 5-10 days after that your money will be returned. And whatever courier or shipping costs you incur while returning the goods, you have to bear it yourself. (Note: Notify us within 48 hours after order is delivered, we will not be responsible for complaints after 48 hours.)

Still Need Help?

E-mail: support@moviecruz.com or Help Center